Martin's Mercantile

Terms and Conditions

Effective Date: January 12th, 2025

Welcome to Martin's Mercantile ("we", "us", "our"). By accessing or using our website, services, or products ("Services"), you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our Services.

1. Acceptance of Terms

By accessing and using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you should not use our Services.

2. Changes to Terms

We reserve the right to update, modify, or revise these Terms at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these Terms periodically for any changes.

3. Use of Our Services

You agree to use our Services in accordance with applicable laws and regulations. You must not:

Use our Services for any illegal or unauthorized purposes
Impersonate others or provide false information
Engage in any activity that disrupts or interferes with our Services

4. Account Registration

If any part of our Services requires you to create an account, you agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

5. Intellectual Property

All content on our website and Services, including text, graphics, logos, images, and software, is owned by or licensed to Martin's Mercantile and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our permission.

6. Payment and Billing

If applicable, you agree to provide accurate payment information and promptly pay for any goods or services purchased through our website. You agree to notify us of any changes to your billing information.

7. Limitation of Liability

To the fullest extent permitted by law, Martin's Mercantile shall not be held liable for any indirect, incidental, special, or consequential damages, or any loss of profits or data, arising out of or in connection with your use of our Services.

8. Termination

We reserve the right to suspend or terminate your access to our Services at any time, without notice, for violation of these Terms or for any other reason.

9. Privacy Policy

Your use of our Services is also governed by our Privacy Policy. By using our Services, you consent to the collection and use of your data as described in the Privacy Policy.

10. Governing Law

These Terms will be governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in North Carolina.

11. Indemnity

You agree to indemnify and hold Martin's Mercantile] and its affiliates, employees, and agents harmless from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of or related to your use of our Services, violation of these Terms, or violation of any rights of a third party.

If you have any questions or concerns about these Terms, please contact us.

SHIPPING AND RETURN POLICY

RETURNS

All food items, jewelry, and sale items are final sale, and cannot be returned or exchanged
Items may be returned within 14 days of purchase with the original receipt for Store Credit Only minus shipping costs.
Clothing must be unworn. We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse or damage. Items with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Items returned to us must have the tags attached.
For any orders received damaged, please note that claims have to be received within 7 days of delivery or cannot be returned.
Please note that shipping and handling charges are not refundable.
The cost of the return label will be deducted from your refund or store credit.
Return shipping costs are not reimbursed, unless we sent damaged or incorrect merchandise.

If you receive a damaged item please email us within 5 business days.

SHIPPING

At this time, shipping is available in the U.S. Though we aim to get your items to you as soon as possible, please allow 3-5 business days for processing. Processing time is the amount of time it takes to package and send out your order. This does not include shipping time. *During the Holidays, this timeframe can be extended by 2-4 business days due to increased demand.

Once shipped, delivery time within the U.S is 3-5 days. You will receive a tracking number as soon as your order ships.

Free shipping on all orders over $99 pre-tax within the U.S. Automatically applies at checkout! For orders under $99, shipping is calculated at checkout.

All orders are shipped via USPS Priority maiL or UPS Ground.

*If for any reason you need to change or fix your shipping address, please contact us AS SOON AS POSSIBLE. As we strive to fulfill orders as quickly as possible, changes cannot always be made.